Help centre
How can we help?
Quick answers about playing, challenges, Q Coins and your account. Can’t find it? Contact support.
Playing
- How a Qwhiz round worksTen questions, sixty seconds, and how your score is worked out.
- Hot streaksWhat keeps your streak going, freezes, milestones and time zones.
- Live roomsPlay the same round at the same time with people in the room.
- Notifications and quiet hoursChoose which notifications you get. None arrive overnight.
- Reporting a wrong questionFlag a question from Answer review, and what we do with it.
Challenges and friends
Q Coins
- Q CoinsHow to earn coins, what they buy, and what they never do.
- I watched an ad but didn’t get coinsWhy ad coins can take a minute, and the daily limit.
- I bought coins but they didn’t arriveWhat to check before contacting us.
- Coin refundsHow refunds work for coin packs.
- Coins on a new phoneYour coins live in your account, not your phone.
- Spending limits for teensThe monthly cap for players under 18, and parental controls.